Privacy Policy

This Privacy Policy applies to the Smartcare Diagnostics mobile application (“App”) operated by Smartcare Diagnostics Private Limited. The App enables users to compare and book diagnostic test packages from partner laboratories, manage profiles, and receive reports. This policy explains how we collect, use, and protect your data.

INFORMATION WE COLLECT

We collect the following types of information when you use our App or services:

Personal Information: Your full name, phone number, email address, location, age, and gender.
Sensitive Information: Uploaded prescriptions, diagnostic test reports, health-related data.
Device and Usage Data: IP address, browser type, device identifiers, and usage logs.
Family Profile Information: Names, ages, and health details of family members you register in the App.

HOW WE USE YOUR INFORMATION

The information collected is used to:
- Provide diagnostic booking and home collection services
- Share necessary data with partner laboratories for scheduling and processing
- Deliver reports to users via the App
- Improve our services and personalize your experience
- Comply with legal and regulatory requirements

DATA SHARING AND THIRD PARTIES

We may share your personal and health information with:
- Our partner labs (e.g., Agilus, LalPath, Thyrocare, Suburban) for order processing
- Authorized personnel for providing services
- Legal authorities as required by applicable laws

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to improve user experience, analyze trends, and track interactions within the App.

DATA SECURITY

We take appropriate security measures to protect your personal and sensitive data against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted during transmission and securely stored on our servers and/or AWS infrastructure.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

USER DATA DELETION

You can request the deletion of your data by emailing us at support@smartcarediagnostic.com. Once verified, we will delete your data from our systems and notify our partners. However, certain information may be retained for legal, regulatory, or billing purposes.

LEGAL COMPLIANCE

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the revised policy will take effect once posted.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at support@smartcarediagnostic.com.